Frequently Asked Questions

Find answers to common questions about FacePe. Can't find what you're looking for?Contact our support team

How secure is facial recognition payment?

Security

FacePe uses advanced 3D facial mapping and anti-spoofing technology with bank-level security. Your biometric data is never stored on our servers, ensuring maximum privacy and security.

Which cards can I connect to FacePe?

Payment

FacePe works with all major credit and debit cards from any bank, including Visa, Mastercard, American Express, and local bank cards.

Where can I use FacePe for payments?

Usage

FacePe is accepted at thousands of locations including retail stores, gas stations, restaurants, cafes, and many other establishments that display the FacePe logo.

What if my payment fails?

Support

If a payment fails due to technical issues, you'll be notified immediately and no charge will be made to your card. Our support team is available 24/7 to help resolve any issues.

How do I set up FacePe on my phone?

Setup

Download the FacePe app, take a quick selfie to register your face, add your debit/credit card, and you're ready to pay. The entire setup takes just 2 minutes.

Is FacePe available in my country?

Availability

FacePe is currently available in major cities across the United States, Canada, and Europe. We're expanding rapidly - check our app for the latest availability in your area.

What happens if someone tries to use my face to pay?

Security

FacePe's advanced anti-spoofing technology can detect photos, videos, and masks. Additionally, you'll receive instant notifications for every transaction, so you can immediately report any unauthorized activity.

Can I use FacePe for online purchases?

Payment

Currently, FacePe is designed for in-person payments. For online purchases, we recommend using your regular card or digital wallet. We're working on expanding to online transactions soon.

How do I get help if I have an issue?

Support

Our support team is available 24/7 through the app's live chat, email at contact@facepe.ai, or by calling our support line. We typically respond within minutes.

Still Have Questions?

Our support team is here to help you with any specific questions or concerns.

Contact Support